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[INA-7367] Update Incident Management docs for Confluence Postmortems #28986

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2 changes: 1 addition & 1 deletion content/en/getting_started/incident_management/_index.md
Original file line number Diff line number Diff line change
Expand Up @@ -166,7 +166,7 @@ In the _Notifications_ section, you can send out a notification updating the sta
8. For the timeline section, select **Marked as Important** so that only the _Important_ events are added to the postmortem.
9. Click **Generate**.

The postmortem is generated as a Datadog Notebook, and it includes the timeline events and resources referenced during the investigation and remediation. This makes it easier to review and further document what caused the issue and how to prevent it in the future. Datadog Notebook supports live collaboration so you can edit it with your teammates in real-time.
The postmortem is generated as a Datadog Notebook or Confluence Page, and it includes the timeline events and resources referenced during the investigation and remediation. This makes it easier to review and further document what caused the issue and how to prevent it in the future.

If there are follow-up tasks that you and your team need to complete to ensure the issue doesn't happen again, add those and track them in the Remediation's _Incident Tasks_ section.

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Expand Up @@ -88,6 +88,7 @@ In addition to integrating with [Slack][11], Incident Management also integrates
- [Webhooks][16] to send incident notifications using webhooks (for example, [sending SMS to Twilio][17]).
- [Statuspage][18] to create and update Statuspage incidents.
- [ServiceNow][19] to create a ServiceNow ticket for an incident.
- [Confluence][22] to generate incident postmortems in Confluence.


## Further Reading
Expand All @@ -114,4 +115,5 @@ In addition to integrating with [Slack][11], Incident Management also integrates
[18]: /integrations/statuspage/
[19]: /integrations/servicenow/
[20]: /service_management/incident_management/describe
[21]: /coterm
[21]: /coterm
[22]: /integrations/confluence/
Original file line number Diff line number Diff line change
Expand Up @@ -29,19 +29,21 @@ To create a message template:

## Postmortems

Postmortem templates are dynamic, reusable templates used to create a [Datadog Notebook][2] that is automatically populated with incident information after an incident has been resolved. Postmortem templates leverage template variables, such as `{{incident.severity}}`, to dynamically inject the corresponding value from the incident that the postmortem is being created for. Postmortem templates have Markdown support so that the resulting notebook includes text formatting, tables, indented lists, and hyperlinks.
Postmortem templates are dynamic, reusable templates used to create a [Datadog Notebook][2] or Confluence Page[3] that is automatically populated with incident information after an incident has been resolved. Postmortem templates leverage template variables, such as `{{incident.severity}}`, to dynamically inject the corresponding value from the incident that the postmortem is being created for.

To create a postmortem template:

1. Click the **+ New Postmortem Template** button
2. Give the template a name
3. Write the template's content (available template variables are listed to the right of the textbox)
4. (Optional) Set the template as the default
5. Click **Save**
3. Select either a Datadog Notebook or a Confluence Page to be created at generation
4. Write the template's content (available template variables are listed to the right of the textbox)
5. (Optional) Set the template as the default
6. Click **Save**

## Further reading

{{< partial name="whats-next/whats-next.html" >}}

[1]: /service_management/incident_management/notifications
[2]: /notebooks/
[3]: /integrations/confluence/
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