Library installation fails when sketchbook is under a redirected Windows `Documents` folder

[gabest11]

Describe the problem

I use the feature of Windows to redirect the common folders, including Documents, to a network share.

When I have my "Sketchbook location" preference set to a path under the redirected folder, Installation of libraries fails spuriously:

root ERROR Request install failed with error: 13 INTERNAL: Library install failed: moving extracted archive to destination dir: rename \\nas\users$\Gabest\Documents\Arduino\libraries\package-2423352759\ESP8266Audio-1.9.7 \\nas\users$\Gabest\Documents\Arduino\libraries\ESP8266Audio: Access is denied.

To reproduce

Reproduction instructions not provided.

Expected behavior

Arduino IDE has support for using redirected folders.

Arduino IDE version

Version: 2.0.0-nightly-20220921 Date: 2022-09-21T03:58:08.953Z CLI Version: 0.27.1 [a900cfb2]

Operating system

Windows

Operating system version

19042.2006

Additional context

If I try to open a sketch from a path under the redirected folder, it just loads the default empty project (#1797).

Related

• Unable to open sketches from UNC path #1797
• https://forum.arduino.cc/t/error-13-library-install-failed-at-mkdir/1060822

Workaround

1. Select File > Preferences... (or Arduino IDE > Settings... for macOS users) from the Arduino IDE menus.
   The "Preferences" dialog will open.
2. Change the "Sketchbook location" preference to a path that is not under the redirected folder.
3. Click the "OK" button.
   The "Preferences" dialog will close.

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Keywords

• "network drive"

• "UNC path"

Issue checklist

• I searched for previous reports in the issue tracker
• I verified the problem still occurs when using the latest nightly build
• My report contains all necessary details

[nightmare1942]

Hi @gabest11,

I had a similar issue for the library installation.
We discussed this on the arduino forum (https://forum.arduino.cc/t/error-13-library-install-failed-at-mkdir/1060822).
Maybe have a look there if the issue is the same and how to mitigate it.

Especially: Did you set the correct permission on both (share and ACL)?