Clear user feedback form on cancel

[rabbiveesh]

Problem Statement

I would like to be able to set up the user feedback form to clear when the user hits cancel, but not if they click out. Currently, it maintains state in both cases, and the onFormClose hook fires both on clickout and on cancel, making it impossible to differentiate between the two events.

It's not really an option to roll my own form b/c it's a waste of effort + i'd have to implement my own screenshot behavior.

Solution Brainstorm

This behavior could either be built in with an option, or at least implemented by adding another hook onFormCancel, and exposing some way to clear the form's internal state.

Product Area

User Feedback

[getsantry]

Assigning to @getsentry/support for routing ⏲️

[getsantry]

Routing to @getsentry/product-owners-user-feedback for triage ⏲️

[ryan953]

@rabbiveesh that's a reasonable ask, I put up a PR that passes a reason argument into onFormClose so folks can ignore that if they want, or you can create a conditional around it. I think it'll be simpler than having two similar callbacks and having to document it clearly for folks.

I should add, if you or someone else is using feedback.attachTo() or have autoInject: true (which is the default) in your config then there's no way reference that the SDK returns for you to clear the <form> values. attachTo() returns a cleanup function, and with autoInject there's nothing useful to invoke :(
So what i'm also looking into is wrapping the whole thing in a web component so we can do something like document.querySelector('#sentry-feedback').clearForm() and more.