When save system section customer with a lot of customers it return error 500

[lionalex]

Preconditions and environment

• Magento version: 2.4.7-p3
• You must have a lot of customers (200k for example)

Steps to reproduce

1. Have a lot of customers, for example more than 200k
2. Goes tu STORES > CONFIGURATION > CUSTOMERS > CUSTOMER CONFIGURATION
3. Save, also without change any field

Expected result

The pages reloaded with success message and the field saved.

Actual result

Error 500 for pending process for a lot of time on server.

Additional information

When save the system configuration start reindex customer grid that append the web process and after 120seconds give error 500. When reload the page, the field are changed, but the process give error and the reindex of customer grid was incomplete

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @lionalex. Thank you for your report.
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[m2-assistant]

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[engcom-Bravo]

Hi @lionalex,

Thanks for your reporting and collaboration.

We have tried to reproduce the issue in Latest 2.4-develop instance and we are not able to reproduce the issue.Kindly refer the screenshots.

We have tried with 10K+ customers and pages reloaded with success message and the field saved.Could you please export customer CSV file and kindly share with us to replicate the issue with 200K Customers.

Thanks.

[lionalex]

Sorry, but we can't pass the customers data of our client. You cant create a test csv with 200k fake customers ?

[engcom-Bravo]

Hi @lionalex,

Thanks for your update.

We have tried to reproduce the issue in Latest 2.4-develop instance and we are not able to reproduce the issue.Kindly refer the screenshots.

We have tried with 200K customers and pages reloaded with success message and the field saved.Kindly recheck the issue in latest 2.4-develop instance and elaborate the steps to reproduce if the issue is still reproducible.

Thanks.

[lionalex]

How many time you must attend to save this configuration?
After I click save button, start customer_grid_index, why? This process request a lot of resource and if the server is configured with a time limit for single request, it will be kill.

[engcom-Bravo]

Hi @lionalex,

Thanks for your update.

We have tried to reproduce the issue in Latest 2.4-develop instance and we are not able to reproduce the issue.We are able to save the customer configuration with the single click kindly refer the attached video.

Screen.Recording.2025-05-27.at.2.06.53.pm.mov

Kindly recheck the issue in latest 2.4-develop instance and elaborate the steps to reproduce if the issue is still reproducible.

Thanks.