Please give me back my data!

[thestubborndev]

Give me back the data of my 300k users app I lost without motive when migrating to Heroku. Waiting for a response.

[hramos]

Sorry to hear that. For migration assistance, please visit https://parse.com/help#report Please note that once you migrate your data out, it is your responsibility to maintain backups. The data is no longer managed by Parse.

I'm closing out this issue as it is not related to Parse Server.

[thestubborndev]

If I would be Parse I wouldn't bother so much about responsiblity after discontinuing my services.

Is this how you treat lovely developers? With contract loopholes?

Please give my data back: there are 300k users waiting.

Thx

[flovilmart]

if you would explain what happened when you migrated to heroku, i may be able to help.

Was data lost when migrating away from parse? Did your database crash and lost all data?

[thestubborndev]

Exactly, I was moving out from Parse, but the transfer process didn't go as expected. I followed everything step exactly but at the end I didn't had data neither in Heroku or in Parse.

[flovilmart]

Where did you setup your database? What do you mean by didn't go as expected? Did you abort it? Did it fail mid-way? The parse.com/help may be your best chance here as the team responsible for parse.com migrations is not responsible for parse-server.

[thestubborndev]

I setup MongoDb on mLab (Heroku Addon).
Parse Migration was all green at the end, but most of the tables were missing. I didn't abort it, I waited until the Finalize button appeared and then clicked it.

ok for parse.com/help but I really need to solve this quickly.. do you have a forecast for this kind of problems?

[flovilmart]

Did you check the data consistency before hitting finalize? So not all the data is lost right?

[thestubborndev]

The most important is lost unluckily, the Recipe table. Only some tables (not useful and only for tracking purposes) transferred. I can't even recover that table in the Parse dashboard... :|

Yes I did check data consistency all was green.

[flovilmart]

On that point, like Hector said, there is nothing much I can do on this side.
So your recipe table was not missing at the time you migrated to mLab. Did you use the shared plan or a dedicated hosting?

[thestubborndev]

No it was not missing. Shared plan for mLab.

[flovilmart]

So that's a problem for mLab, not Parse.

I know mLab provide daily backups on shared plans, you may wanna look with them and find a backup that contains your data.

Also, you may wanna move to a dedicated plan, yes it's 180$ per month, but that's totally worth it.

[thestubborndev]

But if this (much probably) a bug in the migration tool, are you really sure I shouldn't deserve some time of backup copy for my table? Really you don't have it? Even an old JSON would be ok..

Will check with mLab too..

[flovilmart]

You just told me that before hitting finalize, your Recipe table was properly imported in mLab.

Also, when you decide to migrate your database and hit finalize, the data is migrated to the new provider.

And I can't say if the table is still saved somewhere as I don't work for Parse. I'm just a contributor, trying to help.

In any case, given that your Recipe table was properly imported once to mlab, you should have a daily snapshot available from them.

[hramos]

@thestubborndev I closed out this issue specifically because the Parse Server repository is not the right place to discuss Parse.com data migrations, as this repository is managed by a community of collaborators.

The Parse team has provided some additional information in the ticket you opened earlier today through the Parse.com Help page: https://developers.facebook.com/bugs/608100202693122/