Parse Push Failing APNS With 0 Success 16 Failures

[antonfire]

Before opening the issue please ensure that you have:

• Read the migration guide to parse-server 3.0.0
• Read the migration guide to Parse SDK JS 2.0.0

Issue Description

Having upgraded initially from Parse Server 2.2.12 to Parse Server 2.8.4 then when this didn't work to Parse Server 3.1.1 push notifications are no longer working. The Verbose output is the following:

�[36mverbose�[39m: _PushStatus 7idQCLfPT6: sending push to installations with 1 batches
�[36mverbose�[39m: Sending push to 16
�[36mverbose�[39m: _PushStatus 7idQCLfPT6: sent push! 0 success, 16 failures
�[36mverbose�[39m: _PushStatus 7idQCLfPT6: needs cleanup devicesToRemove=[]

I have looked through all of the issues regarding push on both parse-server and parse-server-push-adaptor and have tried all offered solutions. Nothing has worked. I have tried taking the device token and sending via an APNS tester using my exact dev certificate used on parse and this successfully delivers every time. I initially tried PS 2.8.4 no luck then have tried 3.1.1 also the same error noted above. I'm using MongoDb on Mlab and AWS Elastic Beanstalk Running Node 8.11.4 and the following Package.json:

{
"name": "parse-server-example",
"version": "1.4.0",
"description": "An example Parse API server using the parse-server module",
"main": "index.js",
"repository": {
"type": "git",
"url": "https://github.com/ParsePlatform/parse-server-example"
},
"license": "MIT",
"dependencies": {
"cron": "1.1.0",
"express": "~4.11.x",
"firebase-admin": "^4.2.1",
"kerberos": "~0.0.x",
"parse": "~1.11.1",
"parse-server": "2.8.4",
"parse-server-accountkit-auth": "^1.0.0"
},
"devDependencies": {
"@angular/cli": "1.5.0",
"@angular/compiler-cli": "^5.0.0"
},
"scripts": {
"start": "node index.js"
},
"engines": {
"node": ">=8.11"
}
}

Has there been some upgrade with regard to _PushStatus which I need to know about between 2.2.12 and 2.8.4/3.1.1 with regards to _SCHEMA or is this not relevant to Mongo and just to Postgres? No entries in my _PushStatus table have a expiration_interval column.

Also I can't seem to get anymore verbose output with regard to the APNS error returned information than the above, is this right or do I need to run it locally to catch every bit if information to debug this?

Steps to reproduce

Send Push on Cloudcode to devices using usual and checked syntax that is stated to work by other posters.

Expected Results

Pushes to be sent and delivered.

Actual Outcome

Pushes are not received.

Environment Setup

• Server

  • parse-server version (Be specific! Don't say 'latest'.) : 2.8.4 and 3.1.1
  • Operating System: OSX on Cli AWS EB Linux
  • Hardware: AWS EB
  • Localhost or remote server? AWS EB

• Database

  • MongoDB version: 3.0.12
  • Storage engine: MLAB
  • Hardware: MLAB/AWS EB
  • Localhost or remote server? Remote AWS Eb connecting to MLAB Mongo DB

Logs/Trace

�[36mverbose�[39m: _PushStatus 7idQCLfPT6: sending push to installations with 1 batches
�[36mverbose�[39m: Sending push to 16
�[36mverbose�[39m: _PushStatus 7idQCLfPT6: sent push! 0 success, 16 failures
�[36mverbose�[39m: _PushStatus 7idQCLfPT6: needs cleanup devicesToRemove=[]

This logging seems sparse, that's all I get with VERBOSE=1.

[flovilmart]

How is your push adapter configured? It seems that the push doesn’t even reach APNS which makes me think of a mis configuration.

[antonfire]

index is:

  ios: [
  {
    pfx: 'xxxredactedxxx.p12',
    topic: 'com.xxxredactedxxx.xxxredactedxxx',
    production: false
  },
  {
    pfx: 'SkoobaPushDistCert.p12',
    topic: 'com.xxxredactedxxx.xxxredactedxxx',
    production: true
  }]

main cloud code is:

		var query2 = new Parse.Query(Parse.Installation);
		query2.containedIn("userRoot", pushArray1);			
		// send pushes
		Parse.Push.send({
		  where: query2, 
		  data: {
			alert: "randomDailyPush",
			type: "daily push",
			sound:"default"
		  }
		}, 
		{
		  success: function(result) {
	  		console.log('pushes sent');
			response.success(result);
		  },
		  error: function(error) {
	  		console.log('pushes failed');
			response.error(error);
		  },
		  useMasterKey: true
		});		

[flovilmart]

Can you try with a single certificate as it is now supported? Does the bundle ids/ topics match between the installation objects and the configuration?

[antonfire]

Can I get some more verbose logs from the APNS service?

[antonfire]

I looked at the single certificate option but couldn't see in Apple developer portal how to generate one

[flovilmart]

You can set DEBUG=apn:* or DEBUG=apn to turn on the internal logging of the apn module

[antonfire]

All certificates and provisioning profiles have remained the same during the development process and during release. The only thing I can think that has changed is that I changed the name of the of the app briefly duing development on the newest dev version only to see how it looked on the device built from Xcode, then changed back to what it was, this was purely a local dev change, nothing submitted or retained. I've tried getting a new cert and .p12 cert and no change, then tried the old certificate on the APNS tester which still works fine.

[antonfire]

Ok can i do that as an environment setting in EB settings to get some more verbose output? Like VERBOSE = 1?

[flovilmart]

Ok can i do that as an environment setting in EB settings to get some more verbose output

This is exactly how it should be used (as an environment variable).

Also, because you upgraded from an antique version of this project, it is possible many things changed.

[flovilmart]

What version of node are you running?

[antonfire]

Ok I'll try that and provide the more verbose logs so we can debug

[antonfire]

8.11.4, I just added DEBUG=apn with no additional output just trying DEBUG=apn:*

[antonfire]

Same response...

�[36mverbose�[39m: RESPONSE from [POST] /parse/push: {
"headers": {
"X-Parse-Push-Status-Id": "cuZlIiQsEM"
},
"response": {
"result": true
}
} X-Parse-Push-Status-Id=cuZlIiQsEM, result=true
zxzxzx pushes sent
{ result: true }
�[32minfo�[39m: Ran cloud function cron1MinutePushQueue for user undefined with:
Input: {"password":""}
Result: {"result":true} functionName=cron1MinutePushQueue, password=, user=undefined
�[36mverbose�[39m: RESPONSE from [POST] /parse/functions/cron1MinutePushQueue: {
"response": {
"result": {
"result": true
}
}
} result=true
�[36mverbose�[39m: _PushStatus cuZlIiQsEM: sending push to installations with 1 batches
{ result: true }
�[36mverbose�[39m: Sending push to 16
�[36mverbose�[39m: _PushStatus cuZlIiQsEM: sent push! 0 success, 16 failures
�[36mverbose�[39m: _PushStatus cuZlIiQsEM: needs cleanup devicesToRemove=[]

[antonfire]

Has there been a database update between versions that could cause this issue? Looking for data at the wrong object keys, indexes etc?

[flovilmart]

I am tempted to say yes and no. You were running a version from June 2016, I cannot possibly remember all of the changes that were made between then and now. But the logs indicate the objects are properly pulled out of the DB as it mentions 16 installations. Actually is this what you expect?

Next thing would be to run the server locally, and send it locally connected to your prod Db or similar, and inject logs in the push adapter directly (located in node_modules/@parse/push-adapter)